Refund Policy

Refund Policy

We want UnGeo to feel simple and fair. This Refund Policy explains when refunds are available, how to request one, and which situations may not qualify.

Last updated: June 22, 2026

Refund terms by payment method

Refund terms may vary depending on the payment method and payment processor used for your transaction. Direct PayPal payments and Paddle payments are handled under different refund rules as described below.

1 General Refund Principle

UnGeo is operated by HEADVPN LTD, trading as UnGeo. This Refund Policy explains how refund requests are handled for UnGeo Smart DNS subscriptions.

Refund terms depend on the payment method and payment processor used for the original transaction. Some payments may be processed directly by UnGeo through our billing system, while other payments may be processed by Paddle.

2 Direct PayPal Payments

For direct PayPal payments processed by UnGeo through our own billing system, first-time customers may request a refund within 30 calendar days from the date of the first successful payment.

This 30-day refund period applies only to direct PayPal payments processed by UnGeo and does not apply to transactions processed by Paddle.

3 Paddle Payments

For payments processed by Paddle, Paddle acts as the authorized reseller and merchant of record. Paddle transactions are handled in accordance with Paddle’s Refund Policy, Paddle’s Buyer Terms, and applicable consumer protection laws.

Refund requests for Paddle transactions must be submitted within 14 calendar days from the date of the transaction, unless mandatory consumer law provides otherwise.

Submitting a refund request within this period does not automatically guarantee a refund. Paddle transactions are reviewed and handled according to Paddle’s Refund Policy and applicable law.

4 How to Request a Refund

For direct PayPal payments processed by UnGeo, please contact our support team from the email address linked to your UnGeo account.

For Paddle transactions, refund requests should be submitted through Paddle using the receipt, subscription management link, Paddle buyer support options, or any other refund method made available by Paddle.

Please include any relevant information that may help identify your purchase, such as your UnGeo account email address, invoice number, transaction reference, or payment receipt.

5 Subscription Cancellations

Cancelling your subscription stops future renewal charges. Cancellation does not automatically create a refund for previous payments.

Refund eligibility for a previous payment depends on the payment method, payment processor, applicable refund window, and applicable consumer protection laws.

6 Digital Service Access

UnGeo Smart DNS is a digital subscription service. After payment, customers receive access to Smart DNS server details, setup guides, account tools, and the UnGeo client area.

If a refund is approved, the related subscription may be cancelled and access to the UnGeo Smart DNS service may be disabled.

7 Technical Support

If you experience a technical issue with UnGeo, please contact our support team so we can help you configure your device, update your IP address, check DNS settings, or troubleshoot account access.

Technical support is provided to help customers use the digital Smart DNS service. It is not sold as a separate consulting, managed service, custom setup, or other human-driven service.

8 Mandatory Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights that may apply in your country of residence.

Where applicable law provides stronger rights than this Refund Policy, those legal rights will apply.

9 Processing Time

Approved refunds are usually returned to the original payment method whenever possible.

Refund processing time may vary depending on the payment processor, bank, card issuer, PayPal, Paddle, country, and payment method used for the transaction.

10 Changes to This Refund Policy

We may update this Refund Policy from time to time. When changes are made, we may update the “Last updated” date at the top of this page.

Refund requests are generally reviewed under the policy version available at the time of the original transaction, unless required otherwise by law or payment processor rules.