Privacy Policy

This Privacy Policy explains what information UnGeo collects, how we use it, how we protect it, and what choices you have when using our website and Smart DNS service.

Last updated: June 27, 2026

Your privacy matters to UnGeo

We keep our data practices simple and focused on what is needed to provide, manage, secure, and support the UnGeo Smart DNS service.

1 Introduction

This Privacy Policy describes how UnGeo collects, uses, stores, shares, and protects personal information when you visit our website, create an account, purchase a subscription, use our Smart DNS service, contact support, or interact with our related services.

By using UnGeo, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or service.

2 Information We Collect

We collect information that is necessary to provide the service, process payments, manage accounts, prevent abuse, improve reliability, and respond to support requests.

This may include:

account information, such as your name, email address, username, and account status;
billing information, such as plan type, payment status, invoice history, and transaction references;
technical information, such as IP address, DNS update status, device type, browser type, operating system, and approximate location based on IP address;
support information, such as messages you send to us, troubleshooting details, and communication history;
website usage information, such as pages visited, actions taken, referral source, and basic analytics data.

3 Smart DNS Service Data

UnGeo is a Smart DNS service. To provide the service, we may need to process technical information related to your account, IP address, DNS configuration, selected DNS server, subscription status, and service availability.

Smart DNS is not a VPN. It does not encrypt your internet traffic and is not designed to provide full privacy protection or anonymous browsing.

We do not use Smart DNS service data to sell your personal information. Service-related technical data is used to operate, secure, troubleshoot, and improve UnGeo.

4 Payment Information

Payments may be processed by third-party payment providers. We do not store full payment card numbers on our servers.

Payment providers may collect and process payment details, billing information, fraud-prevention data, and transaction information according to their own privacy policies and security standards.

We may store payment status, plan details, invoices, subscription records, and transaction references so we can manage your account, provide support, process refunds, and keep financial records.

5 How We Use Information

We use collected information for the following purposes:

to create, manage, and secure your UnGeo account;
to provide access to the Smart DNS service;
to process subscriptions, payments, renewals, cancellations, and refunds;
to provide customer support and troubleshooting assistance;
to prevent fraud, abuse, spam, unauthorized access, and misuse of the service;
to maintain service performance, reliability, and compatibility;
to improve our website, setup guides, features, and user experience;
to send important service, billing, security, and account notifications;
to comply with legal, tax, accounting, payment provider, or regulatory requirements.

6 Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working properly, remember preferences, improve performance, understand basic website usage, and support security features.

Some third-party tools, such as analytics, live chat, payment, or embedded service providers, may also use cookies or similar technologies according to their own policies.

You can control cookies through your browser settings. Disabling cookies may affect some website or account features.

7 Contact Forms and Support

When you contact us through a form, email, live chat, ticket, or other support channel, we may collect your name, email address, topic, message, IP address, browser details, page URL, and other information you choose to provide.

We use this information to respond to your request, investigate issues, verify account ownership where needed, and improve our support process.

8 Analytics and Website Improvement

We may use analytics tools to understand how visitors interact with our website, which pages are useful, and where improvements are needed.

Analytics data may include device type, browser type, approximate location, referral source, visited pages, session duration, and general usage patterns.

We use this information to improve website performance, content, navigation, conversion paths, and service communication.

9 When We Share Information

We do not sell your personal information. We may share limited information only when necessary to operate the service, process payments, provide support, comply with legal obligations, or protect our users and infrastructure.

We may share information with:

payment processors and billing providers;
hosting, DNS, email, security, analytics, and infrastructure providers;
customer support, live chat, or ticketing tools;
professional advisors, such as accountants, legal advisors, or compliance consultants;
law enforcement, regulators, courts, or authorities when legally required or necessary to protect rights and security.

10 Third-Party Services

UnGeo may use third-party services for website hosting, payments, email delivery, analytics, live chat, fraud prevention, customer support, and other operational needs.

These third parties process information according to their own privacy policies and contractual obligations. We are not responsible for the privacy practices of websites, apps, payment providers, streaming services, or platforms that we do not control.

11 Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, disclosure, alteration, and destruction.

Security measures may include access controls, secure account systems, encrypted connections where appropriate, monitoring, anti-abuse controls, and limiting access to information based on operational need.

No online service can guarantee absolute security. You are responsible for keeping your account login details safe and using a secure email account and password.

12 Data Retention

We keep personal information only for as long as reasonably necessary to provide the service, manage accounts, meet legal or accounting obligations, resolve disputes, prevent abuse, and enforce our terms.

Some records, such as billing, transaction, tax, fraud-prevention, and support records, may be kept for a longer period where required by law, payment provider rules, or legitimate business needs.

13 Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, restrict, object to processing, or request a copy of your personal information.

You may also have the right to withdraw consent where processing is based on consent. Withdrawing consent does not affect processing that occurred before withdrawal.

To exercise privacy-related rights, contact us at the email address listed at the end of this policy. We may need to verify your identity before completing a request.

Privacy rights vary by country or region. We will handle requests according to applicable privacy laws and operational requirements.

14 International Users

UnGeo may be accessed by users in different countries. Your information may be processed in countries where we, our service providers, hosting providers, payment processors, or support tools operate.

By using UnGeo, you understand that your information may be transferred to and processed in locations outside your country of residence, where data protection laws may differ.

15 Children’s Privacy

UnGeo is not intended for children. You must be at least 18 years old, or the age of legal majority in your country, to create an account or purchase a subscription.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

16 Marketing Communications

We may send service-related emails, billing notices, account notifications, security alerts, and important updates. These messages are necessary for managing your account and service.

If we send promotional emails, you may unsubscribe using the instructions in the email or by contacting support. Even if you unsubscribe from marketing messages, we may still send important service or account-related communications.

17 Links to Other Websites

Our website may include links to third-party websites, streaming services, payment providers, device manufacturers, or support resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before providing personal information.

18 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our service, legal requirements, business operations, or privacy practices.

When we update this policy, we may change the “Last updated” date at the top of this page. Your continued use of UnGeo after changes are published means you accept the updated Privacy Policy.