Refund Policy

Refund Policy

We want UnGeo to feel simple and fair. Our 30-Day Money-Back Guarantee gives eligible first-time customers time to try the service and request a refund if it is not right for them.

Last updated: August 11, 2026

30-Day Money-Back Guarantee

Eligible first-time customers may request a refund within 30 calendar days from the date of their first successful payment for an UnGeo subscription.

1 About This Refund Policy

UnGeo is operated by Privaro Global LTD, a private limited company registered in England and Wales under company registration number 17336851, with registered office at 20 Wenlock Road, London, United Kingdom, N1 7TA.

This Refund Policy explains our voluntary 30-Day Money-Back Guarantee and how refund requests for UnGeo Smart DNS subscriptions are handled.

The same general refund policy applies regardless of whether your payment is processed by Stripe or another payment method made available directly through UnGeo, unless otherwise stated at checkout or required by applicable law.

2 30-Day Money-Back Guarantee

Eligible first-time customers may request a full refund within 30 calendar days from the date of the first successful payment for an UnGeo subscription.

The 30-day period begins on the date the first successful subscription payment is completed.

A request submitted within the eligible 30-day period will be reviewed under this Refund Policy.

Our 30-Day Money-Back Guarantee is a voluntary commercial guarantee offered by UnGeo. It does not limit, replace, or override any mandatory consumer rights or remedies available to you under applicable law.

3 Eligibility

The 30-Day Money-Back Guarantee is generally available for the first eligible UnGeo subscription purchased by a customer.

A refund may be available where:

you are requesting a refund for your first eligible UnGeo subscription;
your request is submitted within 30 calendar days of the first successful payment;
the payment can be identified and verified;
your account has not been used for fraud, abuse, or other prohibited activity;
you have not materially violated our Terms of Service or Acceptable Use Policy.

4 How to Request a Refund

To request a refund, contact our support team from the email address associated with your UnGeo account.

Please include enough information for us to identify your account and payment.

This may include:

the email address associated with your UnGeo account;
your invoice number;
your transaction or payment reference;
the approximate payment date;
any other information reasonably necessary to locate the transaction.

You are not required to provide a technical reason simply to make an eligible request under our 30-Day Money-Back Guarantee, although feedback about your experience may help us improve UnGeo.

5 Subscription Cancellation

Cancelling a subscription and requesting a refund are separate actions.

Cancelling your subscription prevents future renewal charges where automatic renewal applies, but cancellation by itself does not automatically issue a refund for a previous payment.

If you want a refund under the 30-Day Money-Back Guarantee, you must submit a refund request within the applicable 30-day period.

6 Renewals

The 30-Day Money-Back Guarantee generally applies to the first eligible subscription payment and is not automatically renewed with each subsequent billing or renewal payment.

Refund requests relating to renewal payments may be considered where required by applicable law or where we determine that exceptional circumstances justify a refund.

You are responsible for cancelling an automatically renewing subscription before its renewal date if you do not wish to continue using the service.

7 Refund Abuse and Ineligible Requests

The Money-Back Guarantee is intended to allow genuine customers to evaluate UnGeo without unnecessary risk. It is not intended to provide repeated periods of free service.

We may refuse or limit a refund request where there is reasonable evidence of:

fraudulent activity;
payment fraud or unauthorized payment use;
chargeback abuse;
repeated account creation for the purpose of obtaining multiple refunds;
repeated purchases and cancellations intended to obtain free service;
material violations of our Terms of Service or Acceptable Use Policy;
misuse, resale, or abuse of the UnGeo service;
a refund request submitted outside the applicable refund period where no mandatory legal right to a refund applies.

Nothing in this section permits us to refuse a refund or other remedy where you have a mandatory legal right to one.

8 Technical Issues

If you experience a technical problem with UnGeo, you may contact our support team for assistance with device configuration, DNS settings, IP registration, account access, or supported service compatibility.

You are not required to complete troubleshooting before submitting an otherwise eligible request under the 30-Day Money-Back Guarantee.

However, if you would like to continue using UnGeo, our support team may be able to resolve many configuration or compatibility issues.

9 Digital Service Access

UnGeo is a digital Smart DNS subscription service. After successful payment, customers may receive immediate access to Smart DNS server details, account tools, setup guides, supported services, and other subscription features.

If a refund is approved, the refunded subscription may be cancelled and access to the corresponding UnGeo service may be disabled immediately or shortly after the refund is processed.

10 Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer rights that apply to you under applicable law.

Depending on your country of residence and the circumstances of your purchase, you may have statutory rights in addition to our voluntary 30-Day Money-Back Guarantee.

Where applicable law provides you with stronger cancellation, refund, repair, replacement, or other consumer rights than those described in this Policy, those mandatory legal rights will apply.

11 How Refunds Are Issued

Approved refunds are normally returned to the original payment method used for the transaction.

We may need to verify your account, transaction, or payment details before a refund can be processed.

Once we have approved and submitted a refund, the time required for the funds to appear in your account depends on the payment processor, card network, bank, financial institution, country, and payment method involved.

We cannot control delays caused by banks, card issuers, payment processors, or other third-party financial institutions after a refund has been submitted.

12 Chargebacks and Payment Disputes

If you believe a payment was made incorrectly or you are dissatisfied with the service, please contact us first so that we have an opportunity to resolve the issue.

Opening a chargeback or payment dispute does not create an additional right to a refund and may result in the affected account or subscription being temporarily restricted while the dispute is reviewed.

Fraudulent or abusive chargebacks may result in account termination and may affect eligibility for voluntary refunds, without limiting any mandatory rights available under applicable law.

13 Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our service, payment methods, business operations, or legal requirements.

When this Policy is updated, the “Last updated” date at the top of this page will be changed.

Where required by applicable law, we may provide additional notice of material changes.

Refund requests will generally be assessed according to the policy and contractual terms applicable to the relevant transaction, subject always to mandatory consumer law.